Despite the best of efforts, nonconformities can slip in due to several factors. CAPA ISO 9001 requires organizations to take action not only to eliminate the causes of the nonconformities but also to prevent their recurrence.
For this, it is essential for businesses to understand the true cause of the nonconformity and not just the visible cause, correct it to contain the damage,... https://www.compliancequest.com/bloglet/capa-iso-9001/