"AI Agents in Fintech: Tackling Credit, Compliance & Customer Experience Challenges in NYC," a blog post on Naskay, states that AI agents are not intended to take the position of human workers. Rather, they are characterized as instruments that augment human functions by mechanizing monotonous duties, freeing individuals to concentrate on more intricate and strategic responsibilities. https://naskay.in/blog/ai-agents-in-fintech-customer-experience-2025/